{"id":27032,"date":"2026-09-21T01:28:31","date_gmt":"2026-09-21T01:28:31","guid":{"rendered":"https:\/\/evertecinc.com\/?p=27032"},"modified":"2026-09-21T01:28:32","modified_gmt":"2026-09-21T01:28:32","slug":"digital-wallet-compensar","status":"publish","type":"post","link":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/","title":{"rendered":"Compensar modernizes its digital wallet and strengthens its transactional ecosystem with Evertec"},"content":{"rendered":"\n

The challenge: evolving the wallet without disrupting the member experience<\/strong><\/h2>\n\n\n\n

At Compensar, the digital wallet is a core channel within its ecosystem, giving members a way to manage the benefits they receive from Compensar as a family compensation fund. Through it, they can check balances and transaction history across individual \u201cpockets,\u201d carry out financial transactions, and access a wide range of services \u2014 from token and QR code purchases at Compensar\u2019s partner merchants to utility bill payments, top-ups, mobile credits and data packages, movie tickets, and loan requests, among others.<\/p>\n\n\n\n

In a landscape where digital experience is everything, Compensar faced the challenge of modernizing its wallet \u2014 ensuring continuity of support, keeping pace with product evolution, and improving how members access and use the platform.<\/p>\n\n\n\n

The main challenge was carrying out this transformation while protecting critical flows and ensuring the end user experienced no friction or downtime during the transition.<\/p>\n\n\n\n

The solution: end-to-end modernization focused on innovation, stability, and scalability<\/strong><\/h2>\n\n\n\n

To address these challenges, Compensar partnered with Evertec to carry out a full modernization of its digital wallet, built on a white label model in which Evertec provides the technology foundation and Compensar manages it as its own product.<\/p>\n\n\n\n

The evolution combined technological renewal, infrastructure migration, and improvements to the user experience:<\/p>\n\n\n\n

    \n
  1. Digital channel modernization<\/strong> built on Flutter<\/strong>, delivering a more flexible, modern technology base ready to grow with future needs.<\/li>\n\n\n\n
  2. Migration to cloud architecture, <\/strong>enabling greater scalability and stability while accelerating the rollout of new features.<\/li>\n\n\n\n
  3. Experience optimization and friction reduction<\/strong> through targeted technical and functional improvements that made the member journey smoother and more consistent.<\/li>\n\n\n\n
  4. More intuitive and efficient interface<\/strong>, with updated components, usability improvements, and new features that simplify everyday interactions.<\/li>\n<\/ol>\n\n\n\n

    The results: a renewed experience and a foundation ready to scale<\/strong><\/h2>\n\n\n\n

    The wallet modernization allowed Compensar to do more than update its technology \u2014 it strengthened its digital value proposition without touching the user experience.<\/p>\n\n\n\n

    The key outcomes include:<\/p>\n\n\n\n

      \n
    1. A seamless update for members, <\/strong>simplifying processes and lowering the barriers to accessing the new app.<\/li>\n\n\n\n
    2. Zero-impact go-live for end users<\/strong>, with full operational continuity throughout the transition.<\/li>\n\n\n\n
    3. Noticeable improvement in experience<\/strong>, with a wallet that feels faster, looks better, and is more stable and intuitive.<\/li>\n\n\n\n
    4. A technology foundation built to evolve<\/strong>, enabling faster development of new features to high standards of availability and performance.<\/li>\n<\/ol>\n\n\n\n

      A platform built for the digital future<\/strong><\/h2>\n\n\n\n

      This project reinforces the value of combining technology, user experience, and scalable infrastructure to drive the evolution of digital channels.<\/p>\n\n\n\n

      Today, Compensar has a modern, stable, and flexible wallet backed by Evertec \u2014 one that lets it keep innovating and strengthening its digital services ecosystem, with the member always at the heart of the experience.<\/p>\n\n\n\n

      \n

      \u201cThe transformation of our digital wallet represents far more than a technology upgrade \u2014 it\u2019s an evolution of the experience we offer our members. Together with Evertec, we achieved a successful and seamless migration, strengthening the platform\u2019s stability, scalability, and capacity for innovation.<\/strong> This project gives us a future-ready technology foundation that will allow us to keep expanding services, accelerate value delivery, and respond to our users\u2019 needs with greater agility.\u201d

      William Garz\u00f3n, Technology Manager, F&A Unit | Compensar<\/strong><\/p>\n<\/blockquote>\n\n\n\n

      \n

      \u201cThe digital wallet migration established itself as a true success story, with approximately 333,450 users migrated and a total of 470,399 users with the app installed. That result is also reflected in adoption and usage: the solution recorded transactions totaling more than COP $22.598 billion, equivalent to 199,740 monetary transactions completed,<\/strong> demonstrating user confidence and the operational continuity of the platform.\u201d

      Clara Osorio, Product Owner | Compensar<\/strong><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

      Compensar’s digital wallet modernization combines Flutter technology, cloud architecture and user experience improvements to create a more stable, intuitive and scalable platform. Working with Evertec, the organization strengthened its digital services ecosystem through a seamless migration, operational continuity and a flexible technology foundation designed to accelerate new features and future innovation.<\/p>\n","protected":false},"author":6,"featured_media":27041,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"logotipo_do_cliente_cases":{"id":14815,"url":"https:\/\/evertecinc.com\/wp-content\/uploads\/2025\/07\/Marcacompensar-Corgreyscale.svg"},"footnotes":""},"categories":[138],"tags":[355,702,701,703],"solution-category":[],"class_list":["post-27032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-digital-payments","tag-digital-wallet","tag-fintech-3","tag-payment-technology"],"yoast_head":"\nDigital Wallet: Compensar Modernizes Its Platform<\/title>\n<meta name=\"description\" content=\"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Wallet: Compensar Modernizes Its Platform\" \/>\n<meta property=\"og:description\" content=\"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\" \/>\n<meta property=\"og:site_name\" content=\"Evertec\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-21T01:28:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-21T01:28:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/evertecinc.com\/en\/wp-content\/uploads\/share-og.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1774\" \/>\n\t<meta property=\"og:image:height\" content=\"887\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Diego Jimenez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/evertecinc.com\/en\/wp-content\/uploads\/share-og.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diego Jimenez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\"},\"author\":{\"name\":\"Diego Jimenez\",\"@id\":\"https:\/\/evertecinc.com\/en\/#\/schema\/person\/951445fdc11fcf394e3139641af1e268\"},\"headline\":\"Compensar modernizes its digital wallet and strengthens its transactional ecosystem with Evertec\",\"datePublished\":\"2026-09-21T01:28:31+00:00\",\"dateModified\":\"2026-09-21T01:28:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\"},\"wordCount\":603,\"publisher\":{\"@id\":\"https:\/\/evertecinc.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg\",\"keywords\":[\"digital payments\",\"digital wallet\",\"fintech\",\"payment technology\"],\"articleSection\":[\"Success stories\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\",\"url\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\",\"name\":\"Digital Wallet: Compensar Modernizes Its Platform\",\"isPartOf\":{\"@id\":\"https:\/\/evertecinc.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg\",\"datePublished\":\"2026-09-21T01:28:31+00:00\",\"dateModified\":\"2026-09-21T01:28:32+00:00\",\"description\":\"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.\",\"breadcrumb\":{\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage\",\"url\":\"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg\",\"contentUrl\":\"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg\",\"width\":1774,\"height\":887},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/evertecinc.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Compensar modernizes its digital wallet and strengthens its transactional ecosystem with Evertec\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/evertecinc.com\/en\/#website\",\"url\":\"https:\/\/evertecinc.com\/en\/\",\"name\":\"Evertec\",\"description\":\"Combinamos seguridad y escalabilidad con el portafolio m\u00e1s completo de soluciones para transformar empresas de todos los tama\u00f1os.\",\"publisher\":{\"@id\":\"https:\/\/evertecinc.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/evertecinc.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/evertecinc.com\/en\/#organization\",\"name\":\"Evertec\",\"url\":\"https:\/\/evertecinc.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/evertecinc.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/evertecinc.com\/wp-content\/uploads\/2025\/05\/logo.svg\",\"contentUrl\":\"https:\/\/evertecinc.com\/wp-content\/uploads\/2025\/05\/logo.svg\",\"width\":200,\"height\":40,\"caption\":\"Evertec\"},\"image\":{\"@id\":\"https:\/\/evertecinc.com\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/evertecinc.com\/en\/#\/schema\/person\/951445fdc11fcf394e3139641af1e268\",\"name\":\"Diego Jimenez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/evertecinc.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/473386fba6dc29bd32b2f0cb7e3f431d6e79b23aea9dde1cbf0b04d0ba5efb4c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/473386fba6dc29bd32b2f0cb7e3f431d6e79b23aea9dde1cbf0b04d0ba5efb4c?s=96&d=mm&r=g\",\"caption\":\"Diego Jimenez\"},\"url\":\"https:\/\/evertecinc.com\/en\/author\/diego_evertec\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Digital Wallet: Compensar Modernizes Its Platform","description":"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/","og_locale":"en_US","og_type":"article","og_title":"Digital Wallet: Compensar Modernizes Its Platform","og_description":"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.","og_url":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/","og_site_name":"Evertec","article_published_time":"2026-09-21T01:28:31+00:00","article_modified_time":"2026-09-21T01:28:32+00:00","og_image":[{"width":1774,"height":887,"url":"https:\/\/evertecinc.com\/en\/wp-content\/uploads\/share-og.png","type":"image\/jpeg"}],"author":"Diego Jimenez","twitter_card":"summary_large_image","twitter_image":"https:\/\/evertecinc.com\/en\/wp-content\/uploads\/share-og.png","twitter_misc":{"Written by":"Diego Jimenez","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#article","isPartOf":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/"},"author":{"name":"Diego Jimenez","@id":"https:\/\/evertecinc.com\/en\/#\/schema\/person\/951445fdc11fcf394e3139641af1e268"},"headline":"Compensar modernizes its digital wallet and strengthens its transactional ecosystem with Evertec","datePublished":"2026-09-21T01:28:31+00:00","dateModified":"2026-09-21T01:28:32+00:00","mainEntityOfPage":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/"},"wordCount":603,"publisher":{"@id":"https:\/\/evertecinc.com\/en\/#organization"},"image":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage"},"thumbnailUrl":"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg","keywords":["digital payments","digital wallet","fintech","payment technology"],"articleSection":["Success stories"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/","url":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/","name":"Digital Wallet: Compensar Modernizes Its Platform","isPartOf":{"@id":"https:\/\/evertecinc.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage"},"image":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage"},"thumbnailUrl":"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg","datePublished":"2026-09-21T01:28:31+00:00","dateModified":"2026-09-21T01:28:32+00:00","description":"Digital wallet modernization by Compensar and Evertec delivers a more scalable, stable and intuitive platform built to support continued innovation.","breadcrumb":{"@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#primaryimage","url":"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg","contentUrl":"https:\/\/evertecinc-com-stg-assets.s3.amazonaws.com\/wp-content\/uploads\/2026\/09\/billetera-digital-compensar.jpg","width":1774,"height":887},{"@type":"BreadcrumbList","@id":"https:\/\/evertecinc.com\/en\/digital-wallet-compensar\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/evertecinc.com\/en\/"},{"@type":"ListItem","position":2,"name":"Compensar modernizes its digital wallet and strengthens its transactional ecosystem with Evertec"}]},{"@type":"WebSite","@id":"https:\/\/evertecinc.com\/en\/#website","url":"https:\/\/evertecinc.com\/en\/","name":"Evertec","description":"Combinamos seguridad y escalabilidad con el portafolio m\u00e1s completo de soluciones para transformar empresas de todos los tama\u00f1os.","publisher":{"@id":"https:\/\/evertecinc.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/evertecinc.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/evertecinc.com\/en\/#organization","name":"Evertec","url":"https:\/\/evertecinc.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/evertecinc.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/evertecinc.com\/wp-content\/uploads\/2025\/05\/logo.svg","contentUrl":"https:\/\/evertecinc.com\/wp-content\/uploads\/2025\/05\/logo.svg","width":200,"height":40,"caption":"Evertec"},"image":{"@id":"https:\/\/evertecinc.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/evertecinc.com\/en\/#\/schema\/person\/951445fdc11fcf394e3139641af1e268","name":"Diego Jimenez","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/evertecinc.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/473386fba6dc29bd32b2f0cb7e3f431d6e79b23aea9dde1cbf0b04d0ba5efb4c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/473386fba6dc29bd32b2f0cb7e3f431d6e79b23aea9dde1cbf0b04d0ba5efb4c?s=96&d=mm&r=g","caption":"Diego Jimenez"},"url":"https:\/\/evertecinc.com\/en\/author\/diego_evertec\/"}]}},"_links":{"self":[{"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/posts\/27032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/comments?post=27032"}],"version-history":[{"count":2,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/posts\/27032\/revisions"}],"predecessor-version":[{"id":27034,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/posts\/27032\/revisions\/27034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/media\/27041"}],"wp:attachment":[{"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/media?parent=27032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/categories?post=27032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/tags?post=27032"},{"taxonomy":"solution-category","embeddable":true,"href":"https:\/\/evertecinc.com\/en\/wp-json\/wp\/v2\/solution-category?post=27032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}