Our
principles
Leading the transformation of the financial market requires strong corporate governance that ensures integrity and security for our employees and clients.
Corporate governance
As important as integrity and a commitment to information security is corporate governance. Through our board of directors, we design and implement initiatives that ensure the success of our operations.
Board diversity
Diversity is key to transforming the future with new ideas. Our Board reflects this principle. It is composed of professionals with different backgrounds, educational training, and skill sets. People of various races, ethnicities, genders, nationalities, and ages also take part in decision-making processes. Learn about the Board’s composition:
Senior Leadership
Two of our directors are under 60 years old, five are between 60 and 65, and three are over 70.
Board of Directors
Four board members have less than five years of service, three have between five and nine years, and three have served the company for over nine years.
Independent Board Members
Nine out of ten (90%) board members are independent, reinforcing our commitment to governance and the independence required by the NYSE.
Women Representation
Thirty percent of our Board is composed of women.
Risk Management
Two directors bring extensive experience in finance and risk management.
Executive Leadership
Nine board members have strong backgrounds in executive leadership, including a proven track record of navigating complex challenges in previous roles.
Fintech Expertise
Six directors possess in-depth knowledge of the financial technology sector, ensuring relevant and current experience in fintech.
Additional Skills and Experience
Our team includes professionals with expertise in the Latin American market, mergers and acquisitions (M&A), business strategy, innovation, and financial services.
Board performance evaluations
The Board and its committees
The Committees conduct self-assessments to ensure compliance with NYSE standards.
Nominating and Governance Committee
This group oversees the evaluations conducted annually.
Best practices
Leadership structure
Defined by the Board, it provides independent oversight of management.
Separation of key roles
The roles of CEO and Board Chair are separated, allowing for efficient management of the business and its risks.
Substantial independent oversight
The Board’s and Committees’ processes and procedures are designed to provide independent oversight.
Compliance and risk management
Compliance and risk management are fundamental pillars for building an ethical, secure, and resilient company. Our commitment is to proactively identify, assess, and mitigate risks, ensuring compliance with laws, regulations, and market best practices.
Compliance Culture
Ethics, integrity, and innovation guide our work. A culture of compliance allows us to go beyond legal obligations, demonstrating our commitment to the highest standards of excellence.
Regulations
Compliance with all regulations governing our business ensures ethical and responsible conduct in everything we do.
Accountability
A key value for our entire team, regardless of their role.
OFAC y AML
Our Chief Compliance Officer is responsible for ensuring compliance with OFAC and AML regulations.
Programa de Cumplimiento
Built on fundamental pillars, detailed below:
Policies, Procedures, and Code of Ethics
Compliance organizational structure
Effective training and education
Open communication channels and mechanisms to ecalate ethical concerns
Risk assessment
Monitoring and testing
Risk Oversight
Our Enterprise Risk Management (ERM) specialists closely monitor scenarios and instability situations. This helps prevent a range of exposures for the company. Learn more about the actions we implement.
Operational Risk Management Committee (MOC)
Supports the Audit Committee in its responsibilities, including risk oversight.
Enhancing Risk Management
The MOC also proposes improvements to risk management processes, continuously updating them with market best practices.
Board oversight of Risk Management
Our Board acts as the direct decision-making authority, overseeing and managing risks.
Risk Responsibilities and Management within the MOC
The MOC also delegates risk responsibilities across the company to the ERM leadership, designated risk managers, and specific working groups. All actions are evaluated and managed efficiently.
Business continuity programs
Incident management
Internal processes manage incidents and ensure full operational continuity.
Metrics
Performance and incident management metrics are regularly reviewed by senior leadership.
Response team
The incident response team ensures the highest levels of incident analysis.
Our clients trust our technology
We offer secure, high-quality solutions for transaction processing. Respect for privacy and information confidentiality is a core part of our service portfolio.
Cybersecurity
Innovating securely is essential today. We are committed to protecting information assets by maintaining a comprehensive security program that ensures their confidentiality and integrity.
Compliance with the information security policy
We comply with the most up-to-date global regulatory requirements.
Security measures for information protection
We safeguard sensitive, confidential, or unauthorized data.
Rigorous monitoring of client performance and downtime
We closely monitor performance metrics, service levels, and client downtime reduction.
Cybersecurity oversight by the IT Committee
Our Information Technology Committee (ITC) closely oversees cybersecurity management.
Annual Risk and Compliance Review
Thorough analyses determine the effectiveness of the initiative, verifying program compliance with applicable standards.
Cybersecurity updates from the executive team
Senior executives regularly update the practices adopted by the ITC and Audit Committee regarding cybersecurity.
We respect data privacy
Our security policies and practices reflect our commitment to protecting customer data. Learn about the measures we’ve implemented:
Updates
practices reviewed annually
Disclosure
types of information collected are published on our websites
Privacy
we do not share information with third parties, except as outlined in our Privacy Policy or when legally required
Cookies
use of unique cookies for data display on our pages
We are confident that by implementing responsible governance, our team will continue to enhance its knowledge, present new ideas, and contribute to a better future.
