Customer Resources
Our goal is to be the technology partner your business need. On this page, you’ll find information and guidance about our solutions to help drive your business growth.
Total Control of Your Business, in Real Time
Merchant 360 is the evolution of your dashboard: an all-in-one platform to monitor sales, manage transactions, and control your operations from anywhere.
Access real-time metrics, generate reports, manage refunds, and stay in control of your payments with a fast, secure experience designed for instant decision-making.
Security First: PCI Compliance
Protect your customers’ sensitive information by applying security best practices. At Evertec, we strictly comply with the standards established by the PCI Security Standards Council (PCI SSC), ensuring secure and reliable transactions.
Documentation
Access the portal to complete your SAQ questionnaire
Remember to complete and update your Self-Assessment Questionnaire (SAQ) every year to help minimize the risk of data theft.
Questions or assistance
If you have questions about this process, our PCI Compliance Assistance team is ready to help.
Please call (787) 625-0055 or email pcihelpdesk@gmsectec.com.
Documentation
Access the portal to complete your SAQ questionnaire
Remember to complete and update your Self-Assessment Questionnaire (SAQ) every year to help minimize the risk of data theft.
Questions or assistance
If you have questions about this process, our PCI Compliance Assistance team is ready to help.
Please call (787) 625-0055 or email pcihelpdesk@gmsectec.com.
Your POS Ready for Every Transaction
Battery Care
Proper battery care improves performance and extends the lifespan of your terminal.
Use the appropriate chargers
Always use original or certified chargers to ensure optimal terminal performance.
Keep unplugged
Disconnect the battery from the power source once it is fully charged.
Follow these Steps to Clean Your Device
Preserve your equipment and provide a safe experience for your customers.
Step 1
Turn off and unplug the terminal before cleaning it.
Step 2
Gently clean with a slightly damp microfiber cloth. If needed, use a drop of mild soap (do not rinse).
Step 3
Allow it to dry completely before reconnecting and turning the equipment back on.
Avoid During Cleaning
Follow these recommendations to prevent damage and ensure proper day-to-day operation.
Liquids
Do not apply liquids directly to the terminal.
Solvents
Avoid products containing acetone or solvents, as they can damage the plastic.
Impacts
Do not rub or shake the equipment forcefully, as this may trigger tamper alerts.
Static Electricity
Avoid static electricity: do not rub the terminal with materials that generate static.
