To report any malfunction or issue, simply contact our customer service center at 2211-4600. Our technical team will be ready to resolve the situation as quickly as possible.

Do not accept help from strangers while using the terminal. Check for foreign objects (plastic, paper, or devices) in the card slot or cash dispenser. Never share your PIN, and if people are nearby, enter it discreetly to avoid being observed. If using the ATM at night, choose busy and well-lit locations, such as malls or high-traffic areas, to reduce the risk of theft.

If you notice that the withdrawn amount was not fully dispensed, contact your issuing bank to report the incident and request an investigation.

It depends. If your issuing bank is a member of the ATH Network, the transaction may have no cost. The fee, or exemption, will depend on the terms set by your bank.

In Costa Rica, ATH Network ATMs offer services such as cash withdrawals, account balance inquiries, and PIN changes.

In such cases, you should contact the bank that issued your card to request a card replacement or to reset your PIN.