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    Evertec

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    Our goal is to be the technology partner you need. Here you will find information about our solutions designed to help you grow your business.
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    Dashboard

    Dashboard is our portal to view transactions, reports, and account statements, making all your business information available to you. This state-of-the-art solution is free of charge for our customers. Dashboard is available for the following products:
  • Call Center Pay
  • Checkout
  • Kiosks
  • POS

    • Dashboard

    Dashboard is our portal to view transactions, reports, and account statements, making all your business information available to you. This state-of-the-art solution is free of charge for our customers. Dashboard is available for the following products:
  • Call Center Pay
  • Checkout
  • Kiosks
  • POS
    • Contact us

    pos terminal

    Keep your POS terminal updated

    Make sure your POS has the latest available updates. Turn it on and connect it to the network regularly to improve its security and features.

    Wireless charging

    Depending on how you use your terminal, the battery should last from one day to the next, maybe a few hours less.

    Use the right chargers

    Although some mobile phone chargers may be compatible with your terminal's USB, their use is not recommended.

    Batteries

    Make sure that the equipment batteries are not overcharged.

    Keep disconnected

    Do not keep the battery constantly plugged into the power outlet; leave it only until it is fully charged.

    Update your terminal’s SIM Card

    In order to avoid connectivity interruptions on your wireless terminal, an Evertec authorized employee or contractor will visit you to update your terminal’s SIM card at no additional cost under your current agreement with us. To perform this update, the Evertec employee or contractor must show an authorization letter from Evertec letter along with their corporate identification (ID) as evidence.
    pos terminal

    Tips for cleaning POS terminals

    Preserve your equipment and provide a safe experience for customers and team members.

    First Step

    Turn off the terminal and unplug it from its power source.

    Second Step

    Gently wipe the terminals with a clean and slightly damp microfiber cloth to remove any dirt or residue.

    Third Step

    You may use one or two drops of no-rinse pH-neutral soap.

    Fourth Step

    Do not use solvents, strong detergents, or abrasive cleaners.

    Fifth Step

    Once the terminal is completely dry, plug it back in and turn it on.

    pos terminal

    Avoid during cleaning

    Some habits can compromise the security and durability of POS terminals. Follow these recommendations to avoid damage and ensure proper daily operation.

    Apply directly to the equipment

    Spraying, pouring, or spilling any type of liquid or disinfectant directly on the device.

    Products with ketone or solvents

    Using bleach, hydrogen peroxide, solvents, trichloroethylene, or ketone-based solvents since they can break down plastic.

    Friction or strong shaking

    Vigorously scrubbing and/or shaking the terminals to avoid triggering a tampering alert.

    Electrostatic discharge (ESD)

    Refrain from vigorously scrubbing with a dry towel or similar actions since these may activate the tampering alert.

    PCI security standards

    At Evertec, we are aware of how crucial it is to protect cardholder data. That is why it is important for merchants to offer secure payment methods to their customers, as required by the Payment Card Industry Security Standards Council (PCI SSC). This helps you protect your customers’ sensitive information and prevents it from being used for fraud.

    Additional documentation for merchants:

    SAQ – PCI Security Standards Council
    Glossary of terms regarding payments and data security
    PCI Portal User Guide

    Access the merchant portal

    We provide you with a channel to answer questions and complete the PCI DSS self-assessment questionnaire. It is important to carry out this process annually to keep your operation in compliance with security practices.

    How to register on the portal

    Have a copy of your monthly statement on hand. The portal is operated by GM Sectec, a PCI-certified QSA and ASV provider, recognized in security and technology.

    (787) 625-0055

    pcihelpdesk@gmsectec.com

    Additional documentation for merchants:

    SAQ – PCI Security Standards Council
    Glossary of terms regarding payments and data security
    PCI Portal User Guide

    Access the merchant portal

    We provide you with a channel to answer questions and complete the PCI DSS self-assessment questionnaire. It is important to carry out this process annually to keep your operation in compliance with security practices.

    How to register on the portal

    Have a copy of your monthly statement on hand. The portal is operated by GM Sectec, a PCI-certified QSA and ASV provider, recognized in security and technology.

    (787) 625-0055

    pcihelpdesk@gmsectec.com

    Click here to access the portal
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