Technical Support
Support channels by country and product
Talk to our experts and discover how our solutions can drive your company’s growth and innovation.
Puerto Rico
+1 (787) 751 1401
After 5:00 PM and on weekends:
+1 (787) 759 9999
+1(787) 773 5150
+1(787) 773 5454
placetopayhelpdesk@evertecinc.com
+1(787) 281 4102 (Link by Evertec, Pay at the table, Semi integrados)
+1(787) 773 5310 (Pvot, Linga, mPos o Poynt)
+1(787) 903 2969 (Linga Whatsapp)
+1(787) 773 5466
+1(787) 775 2846
Technical support
Support for issues with equipment and/or functionalities
+1 (787) 751 1401
After 5:00 PM and on weekends:
+1 (787) 759 9999
Operations
Update of contact and account information, manual connections, store account statement, new products
+1(787) 773 5150
Placetopay – payment gateway
+1(787) 773 5454
placetopayhelpdesk@evertecinc.com
Support with terminals and POS
Issues with equipment and/or functionalities
+1(787) 281 4102 (Link by Evertec, Pay at the table, Semi integrados)
+1(787) 773 5310 (Pvot, Linga, mPos o Poynt)
+1(787) 903 2969 (Linga Whatsapp)
ATH Business®
Monday to Friday from 7:00 a.m. to 10:00 p.m.
+1(787) 773 5466
ATH Móvil®
Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 7:00 p.m.
+1(787) 775 2846
Costa Rica, El Salvador, Honduras, Guatemala, Nicaragua, Panama
+506 2211 4656
lacomputeroperations@evertecinc.com
+506 2211 4657
lacomputeroperations@evertecinc.com
Technical support
NOC
+506 2211 4656
lacomputeroperations@evertecinc.com
+506 2211 4657
lacomputeroperations@evertecinc.com
Peru
+51(1)7008756
Customer support
+51(1)7008756
Brazil
+55 11 2182 4902
atendimento.bancos@evertecinc.com.br
+55 11 2182 4902
atendimento@paysmart.com.br
+55 11 2182 4902
atendimento.fundos@evertecinc.com.br
+55 11 2182 4902
atendimento.consorcios@evertecinc.com.br
+55 11 2182 4902
atendimento.previdencia@evertecinc.com.br
+55 11 2182 4902
atendimento.cambio@evertecinc.com.br
+55 11 2182 4902
atendimento.investimentos@evertecinc.com.br
User sign in:
http://mantis.uy.evertecinc.com
Banks
+55 11 2182 4902
atendimento.bancos@evertecinc.com.br
Payments processing
+55 11 2182 4902
atendimento@paysmart.com.br
Funds
+55 11 2182 4902
atendimento.fundos@evertecinc.com.br
Consortium
+55 11 2182 4902
atendimento.consorcios@evertecinc.com.br
Pensions
+55 11 2182 4902
atendimento.previdencia@evertecinc.com.br
Exchange
+55 11 2182 4902
atendimento.cambio@evertecinc.com.br
Investments
+55 11 2182 4902
atendimento.investimentos@evertecinc.com.br
RiskCenter
User sign in:
http://mantis.uy.evertecinc.com
Chile
soporte.chile@evertecinc.com
csm@evertecinc.com
+56(2) 2712 0680 (Option 1)
soporte@bbr.cl
Customer support
soporte.chile@evertecinc.com
csm@evertecinc.com
Retail
+56(2) 2712 0680 (Option 1)
soporte@bbr.cl
Argentina, Bolivia, Paraguay
csm@evertecinc.com
Customer support
csm@evertecinc.com
Paystudio Service
Ticket via user
https://mantis.uy.evertecinc.com
Risk Center Service
Ticket via user
https://mantis.uy.evertecinc.com
Ecuador
servicioposventa@placetopay.ec
Placetopay – payment gateway
servicioposventa@placetopay.ec
Customer Support
Colombia
PBX 601 327 8000
soporte@evertecinc.com
+601 379 5628
Technical support
PBX 601 327 8000
soporte@evertecinc.com
Customer Support
+601 379 5628
Placetopay
Mexico
+506 2211 4656
+506 2211 4657
lacomputeroperations@evertecinc.com
+52(55) 4164 9251
mantis.uy.evertecinc.com
+52(55) 8421 5005
mantis.uy.evertecinc.com
Customer support
+506 2211 4656
+506 2211 4657
lacomputeroperations@evertecinc.com
Paystudio Service
+52(55) 4164 9251
mantis.uy.evertecinc.com
Risk Center Service
+52(55) 8421 5005
mantis.uy.evertecinc.com
Dominican Republic
+809 683 3125
Customer support
+809 683 3125
Virgin Islands
+1(787) 903 2969
Toll free 1 800 981 9401
Customer support
+1(787) 903 2969
Toll free 1 800 981 9401
See where we operate
We are present throughout Latin America, with operations that allow us to work closely in each market.
