Welcome to Evertec!
From now on, you are part of the technology that is transforming the future.
We’re excited to have you with us and to support the growth of your business!
We are Evertec, leader in technology solutions and transaction processing across Latin America. We innovate to provide you with security, performance, and connectivity, enabling transactions to be carried out more efficiently and transforming the way people, businesses, and financial institutions interact with money.
Here you’ll find an overview of our solutions. We are always available to support your business.
Merchant360
A platform designed to optimize your business operations. Access your Evertec portal at no cost to view transactions, reports, statements, and manage disputes.
Security First: PCI Compliance
We understand the importance of protecting sensitive cardholder data.
Protect your customers’ sensitive information by applying security best practices.
Point-of-Sale Security Guide
Share this guide with your team and strengthen security at your point of sale. Apply best practices to protect information and prevent risks in your daily operations.
All Up to Date: Your Information and Our Terms
Keep Your Information Up to Date
Keep your email address up to date in our database to ensure fast and effective communication. Through your email, we will send you key notifications and updates about our services.
To update it, send an email to: merchantclaims@popularmerchant.com with your Merchant ID and your new email address, or call us at 787-773-5150.
Terms and Conditions
Review the terms and conditions applicable to the services contracted. This document outlines the rights, responsibilities, and conditions governing your relationship with us.
Loyalty
Program
Implement loyalty programs and strengthen relationships with your customers to encourage repeat business.
Protect Your Business: Prevent Fraud and Security Incidents
Identify risks and apply key measures to prevent fraud in your daily transactions.
Take Action in the Event of a Data Breach
Learn how to respond to security incidents and protect your business information.
Display Your Return Policy Clearly
Clearly define and communicate your policies to build trust and avoid disputes.
Technical Support
- General Support:
(787) 751-1401 - Link by Evertec (Semi-Integrated) or Pay at the Table:
(787) 281-4102 - Placetopay:
(787) 773-5454 - PVOT, LINGA, mPOS, or POYNT:
(787) 773-5310 - LINGA Support via WhatsApp:
(787) 903-2969 - Virgin Islands:
(787) 773-5452
Toll-free line:
1-800-981-9401 - Evertec Service Desk
(After-hours assistance after 5:00 PM and weekends):
(787) 759-9999
Operations Support:
To update contact or account information, request additional details about your merchant statement, access Merchant360, receive PCI guidance, request cancellations, inquire about current services, enable or disable manual entry and/or refund functionality, add products or equipment, and more.
- Option 1 – Sales
- Option 2 – Claims
- Option 3 – Refunds and Disputes (Chargebacks)
- Option 4 – POS Technical Assistance
- Option 5 – Electronic Payments Assistance
- Option 6 – Placetopay Services
- Option 7 – Authorization Center
- Option 0 – Other
