With Evertec’s WestWorks, Zema Financeira accelerated its operations, reduced fraud, and brought greater agility and efficiency to credit formalization and decision-making processes.

Zema Financeira adopted Evertec’s WestWorks to support the structuring and growth of its payroll loan operations, increasing scale and strengthening process security.

As a relatively new financial institution, the company was looking for a solution that could support operational growth with efficiency and reliability. The implementation of WestWorks enabled a rapid evolution in operational capacity, ensuring greater control and quality in formalization workflows.

“WestWorks is a solution that has contributed greatly to our operations. As a new institution, it allowed us to gain scale and increase security in our formalization processes,” says Virginia Moreira, Operations Director at Zema Financeira.

The solution delivered direct benefits such as fraud reduction, greater agility in decision-making, and improved efficiency in managing operational workflows.

“We achieved fraud reduction, greater scalability, and faster decision-making, both in the analysis process and in formalization, in addition to more efficient operational flow management,” Virginia highlights.

Another key point is the strategic partnership with Evertec, which goes beyond technology delivery and provides a consultative approach alongside the operation.

“The relationship is outstanding. The team is very close, always willing to support, listen, and understand our needs,” emphasizes Virginia Moreira.

The close collaboration with the business team and their deep knowledge of the solutions enable a more business-oriented approach, directly contributing to the evolution of internal processes.

“They have a deep understanding of both the product and the business in practice. They often identify improvements, reach out to us, and act in a consultative way, showing us how we can do things better,” Virginia concludes.