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Welcome to Evertec INC!

We appreciate your decision to acquire our products and services for your business. We are excited to collaborate on the development of your business. On this page, you will find basic information about our products and services. Remember, you can always count on us.

Explore our products and services for businesses

Here, you’ll find a strategic view of our tools. We are ready to support the growth and efficiency of your operations.

Dashboard

The Dashboard is our portal for viewing transactions, reports, and account statements, putting all the information about your business at your fingertips. This modern solution is free for our clients.

The Dashboard is available for the following products:

Call Center Pay
Checkout
Kiosk
POS

Update your information

Keeping your email address up to date is essential to ensure efficient communication. Through it, we send important notifications and updates about our services.

To update it, send an email to: firstbankmerchant@evertecinc.com with your merchant ID and the new email address (if different from the sender).

If you prefer, you can also contact us by phone at 787-773-5150.

Update your information

Keeping your email address up to date is essential to ensure efficient communication. Through it, we send important notifications and updates about our services.

To update it, send an email to: firstbankmerchant@evertecinc.com with your merchant ID and the new email address (if different from the sender).

If you prefer, you can also contact us by phone at 787-773-5150.

Access the Merchant Portal

For the reasons stated above, we provide you with a portal where you can clarify the most frequently asked questions on the subject and complete the self-assessment questionnaire for the Payment Card Industry Data Security Standard (PCI DSS). It is important that you complete the questionnaire annually, although this does not necessarily imply compliance with PCI requirements.

To register on the portal, you must have a copy of your monthly statement. The portal is managed by GM Sectec, a leading PCI QSA and ASV provider in security and technology.

If you need technical assistance, you can call (787) 625-0055 or send an email to Pcihelpdesk@gmsectec.com.

Tips for cleaning POS Terminals

Keeping your POS terminals clean can provide a more hygienic and pleasant experience for your customers and employees.

Keep your POS Terminal updated

Learn how to keep your POS terminal, battery, and SIM Card in optimal conditions.

Keep your POS Terminal updated

Learn how to keep your POS terminal, battery, and SIM Card in optimal conditions.

PCI Security Standards

At Evertec Merchant Solutions, we understand the importance of protecting cardholders’ sensitive data.

That’s why it is essential for merchants to offer secure payment methods in accordance with the guidelines of the PCI Security Standards Council (PCI SSC). This strengthens the security of your customers’ information and helps prevent fraud.

SAQ – PCI Security Standards Council
Glossary of Terms on Payments and Information Security
PCI Portal User Guide

Learn how to clean POS terminals

  • Do not spill liquids directly on the device
  • Do not use hand sanitizer gel or disinfectants
  • Do not apply cleaning products directly to the equipment
  • Do not use brushes or abrasive materials

Tips for cleaning POS Terminals

Keeping your POS terminals clean can provide a more hygienic and pleasant experience for your customers and employees.

Tips for cleaning POS Terminals

Keeping your POS terminals clean can provide a more hygienic and pleasant experience for your customers and employees.

PVOT Client

Access video tutorials here and learn how to take full advantage of all terminal tools.